Most of our shipments are sent via Expedited Canada Post. You will receive an email after your order has shipped with the Canada Post tracking number.
The Garden Tower 2™ weighs approximately 36 pounds and is shipped in an octagonal box measuring 25”x23”x23”.
The Lights if ordered are shipped in a 48 x 4 x 4 or if stands are ordered with the lights 48 x 6 x 6 box. This classifies as an oversized shipment by Canada Post and additional shipping fees are added.
Unopened boxes can be returned within 30 days and the customer is required to pay the return shipping. We can issue a return label and deduct the return shipping from the refund once we receive it back. Please note that there are fees we are charged for creating a return shipping label and the return shipping prices are not discounted like the initial shipping charge. So return shipping is usually more expensive.
If it is after 30 days and the box is unopened, the above applies along with a 15% restocking fee. The restocking fee may be waived in special cases.
If you have already used your Garden Tower 2™ in most cases we will not be able to give you a refund unless it is due to a defect in the manufacturing. In which case we will replace the defective part (s).